COVID-19 GUIDANCE FOR CUSTOMERS AND EMPLOYEES

 

CONTAINMENT AND CONTACT TRACING

A: Control access: we will have at least one staff member is present when open.

Maintaining physical distancing cannot be ensured if patrons have uncontrolled access. Additionally, staff are needed to ensure that disinfection of equipment is being performed after each use.

B: Limit occupancy: The number of patrons allowed into the facility at any one time should be limited to:

i. Ensure there’s sufficient space to allow patrons to remain two meters from one another

ii. Prevent large gatherings

iii. Allow staff sufficient time to clean equipment and other surfaces frequently

Based on the above considerations, Operators need to determine what the maximum number of persons is they can safely allow in the facility in advance of opening.

Ensure there is sufficient time between time slots to allow for cleaning and disinfection of the facility and equipment.

C: Screen arriving patrons: Patrons can be asked the following questions when they arrive:

i. Do you have any of the following symptoms: fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite?

ii. Are you, or anyone you are living with, either sick, self-isolating, or quarantined?

Any patron who answers yes to either of the questions above should not be permitted to enter. It is recommended that anyone who has the symptoms of COVID-19 call 8-1-1.

D: Manage customer entry points - Place markers such as tape or cones every two metres at entrances to provide patrons with visible queues that encourage physical distancing. Entrances also include entrances into rooms such as studios or locker rooms.

E: Posted signage for proper usage of sanitization stations, signs/symptoms and social distancing

F: Increase the space between cardio machines to achieve adequate distancing between users

Note: If it is not possible to space cardio machines far enough apart, other measures should be considered, such as use every other machine (i.e. not allowing two machines next to each other to be used at the same time) or creating barriers between each station/machine.

G: Encourage physical distancing and discourage congregating: Patrons should be encouraged to conduct their workout and exit the facility without unnecessary delay.

I: Limited locker room use and avoid use to maximum of 2 people: Patrons will be encouraged to arrive at Quest in workout clothes and to avoid using locker rooms on site. When locker rooms are used, a disinfectant spray or wipes should be available for patrons to disinfect locker contact surfaces before and after use.

J: Closed water fountains: Customers advised to bring their own filled water bottles or purchase water from Gym.

K: We Developed online bootcamp training, until such time that physical distancing recommendations are suspended (one on one online training is also available)

L: Shoes and Personal Belongings: Customers must remove outdoor shoes at front lobby and no personal belongings in the gym,  must wear clean indoor shoes into the gym,

M: Entry to the gym you must check in and receive your own cleaning bottle and cleaning towel, when finished you will deliver the cleaning bottle back for staff to clean and collect your cleaning towel.

 

CLEANING AND SANITIZATION

A: Members will be empowered to sanitize their equipment both before and after use. Disinfectants for patrons will be provided. Patrons are required to wipe down the equipment with disinfectant before and after use.  Clients will receive there own individual cleaning bottle and towel, when they hand it back the towel will be place in appropriate laundry bin and bottle will be cleaned for other customers.

B: Use appropriate disinfectants - verified disinfectant that is effective against SARS-CoV-2 (the virus that causes COVID-19).:

i. Make a 500 parts per million chlorine disinfectant solution using bleach and water. To make a solution of this concentration: mix 1 part bleach to 99 parts water (e.g. mix 10 ml bleach (5.25%) with 990 ml water)

C: Staff will perform routine sanitization of high touch items such as door handles, taps, cardiovascular equipment, consoles and all other area’s of concern.

D: Studios will be thoroughly cleaned after each class and classes will be scheduled to accommodate sufficient cleaning between them.

E: Hard to clean equipment such as foam rollers, yoga blocks, straps, ropes, etc. will be removed from usage. Shared equipment (boxing gloves) are removed.

F: Carpets must be vacuumed daily.

G: Cleaning logs will be kept and made available upon request.

H: Staff who are undertaking deep cleans will be provided with PPE such as gloves and masks.

 

STAFF SAFTEY

A: Contactless interactions for both checking into a facility and providing payment.

B: Staff who feel unwell would be expected to stay home and self quarantine for 14 days.

C: Staff will need to be trained to follow all new operating procedures.

D: Staff who are undertaking deep cleans will be provided with PPE such as gloves and masks.

 

OPERATIONS

A: Checking-in to the facility

1. Spacing upon entrance.

2. Contactless check in

 

B: Locker-rooms

1. Spacing upon entrance and exit

2. Locker assignments or spacing: use every second locker.

3. Cleaning of high touch surfaces. Clients must clean all touched surfaces.

4. Limited to 2 people at a time.

 

 

C. Cardiovascular equipment

1. Spacing to accommodate physical distancing. use every other machine (i.e. not allowing two machines next to each other to be used at the same time)

2. Cleaning of high touch surfaces.

 

D. Strength Training

i. Spacing to accommodate for physical distancing. use every other machine (i.e. not allowing two machines next to each other to be used at the same time)

ii. Directional floor markers to assist with traffic flow.

iii. Removal of hard to clean items such as foam rollers, ropes